1st Nordic Workshop on Relationship Dissolution NoRD2000, Kuusamo, Finland. Hosted by the University of Oulu
Berndtson, Mikael "Word of Mouth Arena - A Tentative Framework for Analyzing Word of Mouth Communication in a Customer Dissolution Process"
Fifield, Brett "How does the Dissolution/Transition of a Technical Innovation Alliance in a Complex Business Network Change the Role of the Firm within the Network?"
Gudergan, Siegfried P. "Relationship Resolution Aspects: A System Dynamics Modeling Perspective"
Halinen, Aino & Tähtinen, Jaana "Ending Exchange Relationships: What do we Know about them?"
Harbo, Anette "Dissolution of Professional Customer Relationships in Mortgage Banking"
Havila, Virpi "Business Relationship Bonds have ‘Nine Lives'"
Laine, Annika & Åhman, Sara "The dissolution of a joint cooperation company between competitors"
Löfmarck Vaghult, Anna "Dissolution of Business Relationships in Professional Services"
Mittilä, Tuula; Järvinen, Raija & Järvelin, Anne-Mari "Cut-off Process in Reinsurance Relationships"
Pressey, Andrew D., "Towards a Model of the Industrial Dissolution Process"
Prim-Allaz, Isabelle & Perrien, Jean "The Relevance of Macneil's Relational Norms to Understand the Exit of a Interorganizational Relationship"
Skaates, Maria Anne "Actor Bonds after Relationship Dissolution"
Strandvik, Tore & Holmlund, Maria "Customer Relationship Dissolution - What Do We Know and What Do We Need to Know?"
Törnroos, Jan-Åke "When does the story end?"
Wendelin, Robert "The Effect of Bonds on Relationship Termination"
Åkerlund, Helena "Analysing Fading Customer Relationships - a Methodological Discussion"
Berndtson, Mikael "Word of Mouth Arena - A Tentative Framework for Analyzing Word of Mouth Communication in a Customer Dissolution Process"
Fifield, Brett "How does the Dissolution/Transition of a Technical Innovation Alliance in a Complex Business Network Change the Role of the Firm within the Network?"
Gudergan, Siegfried P. "Relationship Resolution Aspects: A System Dynamics Modeling Perspective"
Halinen, Aino & Tähtinen, Jaana "Ending Exchange Relationships: What do we Know about them?"
Harbo, Anette "Dissolution of Professional Customer Relationships in Mortgage Banking"
Havila, Virpi "Business Relationship Bonds have ‘Nine Lives'"
Laine, Annika & Åhman, Sara "The dissolution of a joint cooperation company between competitors"
Löfmarck Vaghult, Anna "Dissolution of Business Relationships in Professional Services"
Mittilä, Tuula; Järvinen, Raija & Järvelin, Anne-Mari "Cut-off Process in Reinsurance Relationships"
Pressey, Andrew D., "Towards a Model of the Industrial Dissolution Process"
Prim-Allaz, Isabelle & Perrien, Jean "The Relevance of Macneil's Relational Norms to Understand the Exit of a Interorganizational Relationship"
Skaates, Maria Anne "Actor Bonds after Relationship Dissolution"
Strandvik, Tore & Holmlund, Maria "Customer Relationship Dissolution - What Do We Know and What Do We Need to Know?"
Törnroos, Jan-Åke "When does the story end?"
Wendelin, Robert "The Effect of Bonds on Relationship Termination"
Åkerlund, Helena "Analysing Fading Customer Relationships - a Methodological Discussion"
2nd Nordic Workshop on Relationship Dissolution NoRD2002, Visby, Sweden. Hosted by the Uppsala University
Dahlin, Peter "Information Technology as a Catalyst for Network Changes and Dissolution"
Edvardsson, Bo & Strandvik, Tore "Directive Incidents in Customer Relationships"
Gidhagen, Mikael "Criticality of Critical Episodes in Long-Term, Low-Frequency Relationships"
Hadjikhani, Amjad & Thilenius, Peter "Consumer Distrust and Conduct - The Case of Food Safety Risk for Swedish Consumers"
Havila, Virpi "Network Perspective on Relationship Dissolution - The Story of a Dissolution Process with more than 300 Directly Involved Companies"
Holmlund-Rytkönen, Maria & Strandvik, Tore "Stress in Business Relationships"
Johanson, Martin "Sudden Death. An Explorative Study of Ending Russian Relationships"
Järvinen, Raija "Closing Branch Office - Breaking Point for the Relationships in Financial Sector?"
Lindh, Cecilia & Thilenius, Peter "Maturity and Dissolution in Business Relationships as a Result of Information Technology Use"
Michalski, Silke "Relationship Dissolution. A Theoretical and Empirical Study of Customer Switching and Customer Reactivation Processes in the Banking Industry"
Mishra, Randhir "Continuity in Business Relationships: A Meta-Analytical Model"
Mittilä, Tuula "Festival Patronage. Why do people take away their patronage?"
Nordman, Christina "Determinants of Switching Behaviour - Findings from the Retail Banking Sector"
Nyberg, Lisa "Dynamics in Service Relationships. A Study on Factors that Influence Customer Relationships in Electricity Companies"
Perrin-Martinenq, Delphine "Brand Detachment: Conceptualization, Antecedents and Proposition of a Measurement Scale"
Saint Hilaire, Antoinette "Developing a Model of the Customer Exit Process in the Non-Profit Sector"
Tähtinen, Jaana "The Network Effects of Relationship Ending"
Wendelin, Robert "Bond Episodes: A Catalyst of the Weakening and Strengthening of Bonds? Cases from the Truck Producing Industry"
Åkerlund, Helena "Negative Critical Incident Mapping - Suitable as a Tool for Understanding Fading Customer Relationships?"
Dahlin, Peter "Information Technology as a Catalyst for Network Changes and Dissolution"
Edvardsson, Bo & Strandvik, Tore "Directive Incidents in Customer Relationships"
Gidhagen, Mikael "Criticality of Critical Episodes in Long-Term, Low-Frequency Relationships"
Hadjikhani, Amjad & Thilenius, Peter "Consumer Distrust and Conduct - The Case of Food Safety Risk for Swedish Consumers"
Havila, Virpi "Network Perspective on Relationship Dissolution - The Story of a Dissolution Process with more than 300 Directly Involved Companies"
Holmlund-Rytkönen, Maria & Strandvik, Tore "Stress in Business Relationships"
Johanson, Martin "Sudden Death. An Explorative Study of Ending Russian Relationships"
Järvinen, Raija "Closing Branch Office - Breaking Point for the Relationships in Financial Sector?"
Lindh, Cecilia & Thilenius, Peter "Maturity and Dissolution in Business Relationships as a Result of Information Technology Use"
Michalski, Silke "Relationship Dissolution. A Theoretical and Empirical Study of Customer Switching and Customer Reactivation Processes in the Banking Industry"
Mishra, Randhir "Continuity in Business Relationships: A Meta-Analytical Model"
Mittilä, Tuula "Festival Patronage. Why do people take away their patronage?"
Nordman, Christina "Determinants of Switching Behaviour - Findings from the Retail Banking Sector"
Nyberg, Lisa "Dynamics in Service Relationships. A Study on Factors that Influence Customer Relationships in Electricity Companies"
Perrin-Martinenq, Delphine "Brand Detachment: Conceptualization, Antecedents and Proposition of a Measurement Scale"
Saint Hilaire, Antoinette "Developing a Model of the Customer Exit Process in the Non-Profit Sector"
Tähtinen, Jaana "The Network Effects of Relationship Ending"
Wendelin, Robert "Bond Episodes: A Catalyst of the Weakening and Strengthening of Bonds? Cases from the Truck Producing Industry"
Åkerlund, Helena "Negative Critical Incident Mapping - Suitable as a Tool for Understanding Fading Customer Relationships?"
3rd Nordic Workshop on Relationship
Dissolution NoRD2004, Kukkolaforsen, Sweden. Hosted by the University of
Karlstad
Dahlin Peter, "The Swedish IT Industry: A Setting for Studying Dissolution in Business Networks"
Dahlin Peter, Havila Virpi & Thilenius Peter, "How to Describe Network Effects" Earthquake Magnitude versus Dissolution Magnitude"
Edvardsson Bo & Strandvik Tore, "Critical Phases in Customer Relationships"
Owusu Richard and Homlund-Rytkönen Maria, "Modelling Dissolution in a Temporary Network Context"
Ryan Annmarie, "Conceptualising Interorganisational Relationship Dissolution as Dissipation; its Context and Consequences"
Tähtinen Jaana, Blois Keith & Mittilä Tuula, "Variery of Business Relationships and Their Endings"
Åkerlund Helena, "Fading Customer Relationship Processes in Professional Financial Services"
Dahlin Peter, "The Swedish IT Industry: A Setting for Studying Dissolution in Business Networks"
Dahlin Peter, Havila Virpi & Thilenius Peter, "How to Describe Network Effects" Earthquake Magnitude versus Dissolution Magnitude"
Edvardsson Bo & Strandvik Tore, "Critical Phases in Customer Relationships"
Owusu Richard and Homlund-Rytkönen Maria, "Modelling Dissolution in a Temporary Network Context"
Ryan Annmarie, "Conceptualising Interorganisational Relationship Dissolution as Dissipation; its Context and Consequences"
Tähtinen Jaana, Blois Keith & Mittilä Tuula, "Variery of Business Relationships and Their Endings"
Åkerlund Helena, "Fading Customer Relationship Processes in Professional Financial Services"
4th Nordic Workshop on Relationship Dynamics NoRD2006, Yli-Ii, Finland. Hosted by the University of Oulu
Aarikka-Stenroos, Leena "Intermediaries in New Relationship Building in Professional Services"
Beetles, Andrea C. & Harris, Lloyd C. "Relationship dissolution: post-dissolution intentions"
Dahlin, Peter; Havila, Virpi & Thilenius Peter "Spatial and Temporal Dimensions in Change of Business Networks"
Edvardsson, Bo, Holmlund-Rytkönen, Maria & Strandvik, Tore "Relationship initiation in business-to-business services"
Finsterwalder, Jörg "Integrating Customer and Procust Life Cycle Management at the Customer Touch Point - Triggers for ‘Moments of Truth'-Communication to Influence Business-to-Consumer Relationship Dynamics"
Fourati, Alia & Kamoun, M. "Brand detachment process: An explorative qualitative study"
Havila, Virpi & Salmi, Asta "Ending of a project: Is it different from ending of a business relationship?"
Heinonen, Kristina & Michelsson, Thomas "The beginning of customer relationships in a digital context"
Holma, Anne "Adaptation in Business Travel Marketing - A Triadic Approach"
Kallevåg, Magne; Holmen, Elsebeth & Pedersen, Ann-Charlotte "The beginning of International buyer-supplier relationship - developing interfaces with customers"
Mainela, Tuija & Tähtinen, Jaana "Managerial action in business relationship dynamics"
Mekonnen, Aster "The Strength of Affinity in the Dissolution of Customer-Service Provider Relationship: The Case of Affinity Marketing"
Mittilä, Tuula "Discourses on Business Relationships"
Ryan, Annmarie; O'Malley, Lisa & Fahy, John "Capturing Relationship Dynamics: Developing a theory of Transformative Business Relationships"
Tidström, Annika "A network perspective on the nature of conflicts"
Witell, Lars; Edvardsson, Bo; Magnusson, Peter & Beckmann, Helen "Value Creation through Services in Different States of Business Relationships"
Aarikka-Stenroos, Leena "Intermediaries in New Relationship Building in Professional Services"
Beetles, Andrea C. & Harris, Lloyd C. "Relationship dissolution: post-dissolution intentions"
Dahlin, Peter; Havila, Virpi & Thilenius Peter "Spatial and Temporal Dimensions in Change of Business Networks"
Edvardsson, Bo, Holmlund-Rytkönen, Maria & Strandvik, Tore "Relationship initiation in business-to-business services"
Finsterwalder, Jörg "Integrating Customer and Procust Life Cycle Management at the Customer Touch Point - Triggers for ‘Moments of Truth'-Communication to Influence Business-to-Consumer Relationship Dynamics"
Fourati, Alia & Kamoun, M. "Brand detachment process: An explorative qualitative study"
Havila, Virpi & Salmi, Asta "Ending of a project: Is it different from ending of a business relationship?"
Heinonen, Kristina & Michelsson, Thomas "The beginning of customer relationships in a digital context"
Holma, Anne "Adaptation in Business Travel Marketing - A Triadic Approach"
Kallevåg, Magne; Holmen, Elsebeth & Pedersen, Ann-Charlotte "The beginning of International buyer-supplier relationship - developing interfaces with customers"
Mainela, Tuija & Tähtinen, Jaana "Managerial action in business relationship dynamics"
Mekonnen, Aster "The Strength of Affinity in the Dissolution of Customer-Service Provider Relationship: The Case of Affinity Marketing"
Mittilä, Tuula "Discourses on Business Relationships"
Ryan, Annmarie; O'Malley, Lisa & Fahy, John "Capturing Relationship Dynamics: Developing a theory of Transformative Business Relationships"
Tidström, Annika "A network perspective on the nature of conflicts"
Witell, Lars; Edvardsson, Bo; Magnusson, Peter & Beckmann, Helen "Value Creation through Services in Different States of Business Relationships"
5th Nordic Workshop on Relationship Dynamics NoRD2008, Harjattula, Finland. Hosted by Hanken
Dahlin, Peter; Halinen, Aino & Havila, Virpi "The role of Events in the Change of Business Networks - A Challenge for Strategy?"
Finsterwalder, Jörg "Creating a Group Experience in Service Encounters - A Group Dynamics Perspective"
Fors, Jeanette "Rumours, Speculations and Uncertainty in Business Networks: A Result of Lacking Communication"
Heinonen, Kristina "Relationship Development in Online Communications"
Holma, Anne "Spread of Interfirm Adaptations in a Business Triad - A Case Study in Business Travel Industry"
Järvensivu, Paavo "Struggling for Service - Constructing Perspectives on Value Creation"
Lopes Luisa, Brito, Carlos & Alves, Helena "Ending Customer Relationships in Service Settings: A Factors Review"
Nyholm, Monica "Activation of Supply Networks in the Logistics Sector"
Ryan, Annmari; Mainela, Tuija; Tähtinen, Jaana & Vanharanta, Markus "Understanding Relationship Dynamics: The Role of Critical Realism"
Strandvik, Tore; Holmlund-Rytkönen, Maria & Edvardsson, Bo "Customer Needing Dynamics in Business Markets"
Todeva, Emanuela "Network Processes: Dynamics and Co-evolution of Network Elements"
Virta, Anita "Episodic Relationship Dissolution"
Dahlin, Peter; Halinen, Aino & Havila, Virpi "The role of Events in the Change of Business Networks - A Challenge for Strategy?"
Finsterwalder, Jörg "Creating a Group Experience in Service Encounters - A Group Dynamics Perspective"
Fors, Jeanette "Rumours, Speculations and Uncertainty in Business Networks: A Result of Lacking Communication"
Heinonen, Kristina "Relationship Development in Online Communications"
Holma, Anne "Spread of Interfirm Adaptations in a Business Triad - A Case Study in Business Travel Industry"
Järvensivu, Paavo "Struggling for Service - Constructing Perspectives on Value Creation"
Lopes Luisa, Brito, Carlos & Alves, Helena "Ending Customer Relationships in Service Settings: A Factors Review"
Nyholm, Monica "Activation of Supply Networks in the Logistics Sector"
Ryan, Annmari; Mainela, Tuija; Tähtinen, Jaana & Vanharanta, Markus "Understanding Relationship Dynamics: The Role of Critical Realism"
Strandvik, Tore; Holmlund-Rytkönen, Maria & Edvardsson, Bo "Customer Needing Dynamics in Business Markets"
Todeva, Emanuela "Network Processes: Dynamics and Co-evolution of Network Elements"
Virta, Anita "Episodic Relationship Dissolution"
6th Nordic Workshop on Relationship Dynamics NoRD2010, Gimo, Sweden. Hosted by the Uppsala University
Andrésen, Edith & Lundberg, Heléne "Orchestration of regional strategic networks"
Dahlin, Peter "Expansion of the IT-business through Cross-industry M&As"
Edvardsson, Bo; Kowalkowski, Christian; Strandvik, Tore & Voima, Päivi "Critical waves in business relationships - an extension of the critical incident perspective"
Gidhagen, Mikael & Gebert, Sabine "Digitally instigated relationship dynamism in insurance relationships"
Halinen, Aino "Studying network dynamics: In search for proper methods"
Harrison, Debbie & Zolkiewski, Judy "Moving Beyond the Snapshot - Before, After & Becoming in Relationship Dynamics"
Havila, Virpi & Tähtinen, Jaana "The State of Business-Relationship Ending Research - A Methodological Approach"
Holma, Anne-Marie “Social Interaction in Business Triads - A case study of business travel purchase"
Hänti, Sirpa "The Dynamics of Marketing Capability in Acquiring the First Customers. A Start-Up Small/Micro Firm"
Jokiniemi, Sini "The dynamics of value experiences in the context of business-to-business sales interactions"
Lopes, Luísa, Brito, Carlos and Alves, Helena, "Towards a Theoretical Framework of Dissolution and Reactivation of Customer Relationships"
Michailova, Snejina; Jormanainen, Irina; Plakoyiannaki, Emmanuella; Piekkari, Rebecca; Ritvala, Tiina & Salmi Asta, "Exiting the Field: the Missing Piece in the Puzzle of Fieldwork"
Mittilä, Tuula "Industrial Supplier’s Change of Logic = Change of Customer Relations?"
Renström, Helena & Roth, Philip "Capturing relationship dynamics in professional service encounters"
Ryan, Annmarie "Maintaining Social and Environmental Legitimacy in Business-Nonprofit Partnerships: A Progressive Dialectic Approach"
Strandvik, Tore & Heinonen, Kristina "Customer Value Dynamics"
Strandvik, Tore & Holmlund-Rytkönen, Maria "Changing the Business Map Will Change the Business Landscape"
Tähtinen, Jaana & Blois, Keith "The Involvement and Influence of Emotions in Business Relationships"
Törnroos, Jan-Åke; Lundberg, Heléne & Andrésen, Edith "The role of individual managers in developing business networks: A Swedish biorefinery case"
Virta, Anita "A Successful Episodic Customer Relationship: The intensive multiply case study research of the institutional substance abuse treatment"
Andrésen, Edith & Lundberg, Heléne "Orchestration of regional strategic networks"
Dahlin, Peter "Expansion of the IT-business through Cross-industry M&As"
Edvardsson, Bo; Kowalkowski, Christian; Strandvik, Tore & Voima, Päivi "Critical waves in business relationships - an extension of the critical incident perspective"
Gidhagen, Mikael & Gebert, Sabine "Digitally instigated relationship dynamism in insurance relationships"
Halinen, Aino "Studying network dynamics: In search for proper methods"
Harrison, Debbie & Zolkiewski, Judy "Moving Beyond the Snapshot - Before, After & Becoming in Relationship Dynamics"
Havila, Virpi & Tähtinen, Jaana "The State of Business-Relationship Ending Research - A Methodological Approach"
Holma, Anne-Marie “Social Interaction in Business Triads - A case study of business travel purchase"
Hänti, Sirpa "The Dynamics of Marketing Capability in Acquiring the First Customers. A Start-Up Small/Micro Firm"
Jokiniemi, Sini "The dynamics of value experiences in the context of business-to-business sales interactions"
Lopes, Luísa, Brito, Carlos and Alves, Helena, "Towards a Theoretical Framework of Dissolution and Reactivation of Customer Relationships"
Michailova, Snejina; Jormanainen, Irina; Plakoyiannaki, Emmanuella; Piekkari, Rebecca; Ritvala, Tiina & Salmi Asta, "Exiting the Field: the Missing Piece in the Puzzle of Fieldwork"
Mittilä, Tuula "Industrial Supplier’s Change of Logic = Change of Customer Relations?"
Renström, Helena & Roth, Philip "Capturing relationship dynamics in professional service encounters"
Ryan, Annmarie "Maintaining Social and Environmental Legitimacy in Business-Nonprofit Partnerships: A Progressive Dialectic Approach"
Strandvik, Tore & Heinonen, Kristina "Customer Value Dynamics"
Strandvik, Tore & Holmlund-Rytkönen, Maria "Changing the Business Map Will Change the Business Landscape"
Tähtinen, Jaana & Blois, Keith "The Involvement and Influence of Emotions in Business Relationships"
Törnroos, Jan-Åke; Lundberg, Heléne & Andrésen, Edith "The role of individual managers in developing business networks: A Swedish biorefinery case"
Virta, Anita "A Successful Episodic Customer Relationship: The intensive multiply case study research of the institutional substance abuse treatment"
7th Nordic Workshop on Relationship Dynamics NoRD2012, Umeå, Sweden. Hosted by the University of Umeå
Edvardsson, Bo & Tronvoll, Bård: A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems
Farina Israel, Nor; Zolkiewski, Judy & Burton Jamie: Customer Experience and Relationship Dynamics - an Interactive Network: The impact of internal marketing on customer experience and the implications for business relationships
Gidhagen, Mikael & Havila, Virpi: The importance of relationship remains?
Havila, Virpi & Tähtinen, Jaana: Definitions of business relationship ending: A literature review
Heinonen, Kristina; Strandvik, Tore & Voima, Päivi: Customer dominant value formation in service
Hoffmann, Lisa & Rosenthal, Klaus: Using supplier initiated voice to handle relationship problems - how do customers react?
Knefelkamp, Nadine & Rosenthal, Klaus: Investigation of Relationship Ending Strategies from a Seller's Perspective
Kowalkowski, Christian & Kindström, Daniel: Reconfiguration of value propositions: Service-based value through transitive triads
Perna, Andrea; Runfola, A.; Guercini, S. & Gregori, G.L.: A resource network view of relationship beginning: a case analysis in the mechanical industry.
Renström, Helena: We didn't see it coming! Understanding silent relationship fading processes
Roth, Philip: The challenges of relationship learning in professional services relationships
Ryan, Annmarie: Ritual, Liminality and Communitas in Business Relationship Dynamics
Ryan, Annmarie & Harrison, Debbie: Who do you think you are': unpacking customer roles in complex networks
Ryan, Annmarie & Tähtinen, Jaana: Are you leaving me? Relationship ending from the perspective of the non-initiator
Schreiner, Anniina: Ending a triadic business relationship
Strandvik, Tore & Holmlund, Maria: Business Logics in Industrial Companies - The Rise and Evolution of a Business Logic
Virta, Anita & Tähtinen, Jaana: From the Start to the End - An Episodic Drug Treatment Relationship Process
Edvardsson, Bo & Tronvoll, Bård: A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems
Farina Israel, Nor; Zolkiewski, Judy & Burton Jamie: Customer Experience and Relationship Dynamics - an Interactive Network: The impact of internal marketing on customer experience and the implications for business relationships
Gidhagen, Mikael & Havila, Virpi: The importance of relationship remains?
Havila, Virpi & Tähtinen, Jaana: Definitions of business relationship ending: A literature review
Heinonen, Kristina; Strandvik, Tore & Voima, Päivi: Customer dominant value formation in service
Hoffmann, Lisa & Rosenthal, Klaus: Using supplier initiated voice to handle relationship problems - how do customers react?
Knefelkamp, Nadine & Rosenthal, Klaus: Investigation of Relationship Ending Strategies from a Seller's Perspective
Kowalkowski, Christian & Kindström, Daniel: Reconfiguration of value propositions: Service-based value through transitive triads
Perna, Andrea; Runfola, A.; Guercini, S. & Gregori, G.L.: A resource network view of relationship beginning: a case analysis in the mechanical industry.
Renström, Helena: We didn't see it coming! Understanding silent relationship fading processes
Roth, Philip: The challenges of relationship learning in professional services relationships
Ryan, Annmarie: Ritual, Liminality and Communitas in Business Relationship Dynamics
Ryan, Annmarie & Harrison, Debbie: Who do you think you are': unpacking customer roles in complex networks
Ryan, Annmarie & Tähtinen, Jaana: Are you leaving me? Relationship ending from the perspective of the non-initiator
Schreiner, Anniina: Ending a triadic business relationship
Strandvik, Tore & Holmlund, Maria: Business Logics in Industrial Companies - The Rise and Evolution of a Business Logic
Virta, Anita & Tähtinen, Jaana: From the Start to the End - An Episodic Drug Treatment Relationship Process
8th Nordic Workshop on Relationship Dynamics NoRD2014, Oslo, Norway. Hosted by the BI Norwegian Business School
Andersson, Dan; Dubois, Anna; Holma, Anne-Maria and Hulthén, Kajsa: Triads at the interface between supply networks and logistics service networks (full paper link)
Fleming, Deirdre; Lynch, Patrick and Kelliher, Felicity: The moderating effect of the state of the relationship on business-to-business relationship repair: An Irish SME perspective (full paper link)
Gidhagen, Mikael; Havila, Virpi and Medlin, Christopher: Business Closure: what’s next? 2 cases of reconfiguring business networks
Holmlund, Maria; Ryan, Annmarie and Tähtinen, Jaana: How to develop theory and keep our jobs? A NoRD perspective on relationship dynamics Abstract
Holmlund, Maria; Strandvik, Tore and Lähteenmäki, Ilkka: Managers’s mental maps of customer relationship change Abstract
Ioannou, Myria and Zolkiewski, Judith: Relationship development in retail consumer banking: an example from Cypriot banking Relationship development in retail consumer banking: an example from Cypriot banking Extended Abstract
La Rocca, Antonella and Hoholm, Thomas: Inter-organisational consequences of an innovation: reconfiguring relationships in a health care setting Abstract
Lipkin, Michaela and Heinonen, Kristina: A dynamics perspective on customer experiences Abstract
Ryan, Annmarie and Tähtinen, Jaana: Reconsidering business-to-business relationships: multiplicity and complexity (full paper link)
Strandvik, Tore and Heinonen, Kristina: When details are the embodiment of essence in customer relationships Abstract
Tähtinen, Jaana and Havila, Virpi: Clarifying business relationship ending Abstract
Öberg, Christina; Eroding business relationships – the serpentine metaphor Abstract
Andersson, Dan; Dubois, Anna; Holma, Anne-Maria and Hulthén, Kajsa: Triads at the interface between supply networks and logistics service networks (full paper link)
Fleming, Deirdre; Lynch, Patrick and Kelliher, Felicity: The moderating effect of the state of the relationship on business-to-business relationship repair: An Irish SME perspective (full paper link)
Gidhagen, Mikael; Havila, Virpi and Medlin, Christopher: Business Closure: what’s next? 2 cases of reconfiguring business networks
Holmlund, Maria; Ryan, Annmarie and Tähtinen, Jaana: How to develop theory and keep our jobs? A NoRD perspective on relationship dynamics Abstract
Holmlund, Maria; Strandvik, Tore and Lähteenmäki, Ilkka: Managers’s mental maps of customer relationship change Abstract
Ioannou, Myria and Zolkiewski, Judith: Relationship development in retail consumer banking: an example from Cypriot banking Relationship development in retail consumer banking: an example from Cypriot banking Extended Abstract
La Rocca, Antonella and Hoholm, Thomas: Inter-organisational consequences of an innovation: reconfiguring relationships in a health care setting Abstract
Lipkin, Michaela and Heinonen, Kristina: A dynamics perspective on customer experiences Abstract
Ryan, Annmarie and Tähtinen, Jaana: Reconsidering business-to-business relationships: multiplicity and complexity (full paper link)
Strandvik, Tore and Heinonen, Kristina: When details are the embodiment of essence in customer relationships Abstract
Tähtinen, Jaana and Havila, Virpi: Clarifying business relationship ending Abstract
Öberg, Christina; Eroding business relationships – the serpentine metaphor Abstract